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Service Level Agreement

Nearest Maillefer contacts for USA

KN Manufacturing Solutions LLC

Fiber Optic

5464 Woodrun Ct
GA 30517 Braselton

Tel: +1 678 828 9868

Cell: +1 404 202 9655

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Maillefer North America

Pipe & Tube

Phipps Bend Industrial Park<br /> 402 Phipps Bend Road
TN 37873 Surgoinsville

Tel: +1 423 817 2440

Fax: +1 423 212 0131

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Maillefer North America

Wire & Cable

#1 Extrusion Drive
CT 06379 Pawcatuck,

Tel: +1 920-215-6628

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Maillefer Services

Wire & Cable
services.finland@maillefer.net
+358 40 773 0339
Office hours 08:00-16.30

Pipe & Tube
services.switzerland@maillefer.net
+41 21 694 4100
Office hours 08:00-17.00

Do you know how to limit consequences of the unexpected, how to keep your service costs under control and how to keep your assets at an optimal level?

Service Level Agreement

How to keep your promises towards your Customers ?

You want proper regular care for the best product.

  • Improved equipment availability
  • Better final product quality
  • Secured production plans.

What you get

Priority access to the Service Support Desk, annually scheduled service visits and detailed reports with recommendations.

  • Agreed response time
  • Agreed intervention time
  • Customized packages of support services & maintenance solutions.

With regular follow-up and predefined scheduled technical visits, we ensure the best operating reliability of your line by defining the status of your equipment and checking the adequacy of the preventive maintenance program.

The Service Challenge

The scope of a Service Contract Agreement is to provide full coverage to our customers with predefined support & maintenance services that ensure both the availability and the productivity of the equipment. We are able to identify problems early on with the expertise of our specialists and are able to considerably limit the consequences of an outage.

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