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Support Services

Nearest Maillefer contacts for USA

KN Manufacturing Solutions LLC

Fiber Optic

5464 Woodrun Ct
GA 30517 Braselton

Tel: +1 678 828 9868

Cell: +1 404 202 9655

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Maillefer North America

Pipe & Tube

Phipps Bend Industrial Park<br /> 402 Phipps Bend Road
TN 37873 Surgoinsville

Tel: +1 423 817 2440

Fax: +1 423 212 0131

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Maillefer North America

Wire & Cable

#1 Extrusion Drive
CT 06379 Pawcatuck,

Tel: +1 920-215-6628

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Do you have technical or material needs where Maillefer specialists can provide you with quick expertise and rapid support?

Support Services

Do you want a Maillefer specialist to rapidly back you up with your problems?

You can request a Maillefer specialist to provide service remotely for trouble shooting and problem solving

  • Saves your money and time through an easy contact channel
  • Solves your problems fast and accurately with our global competence base
  • Saves traveling time and cost providing faster and cheaper service than sending engineer to the site.

What you get

We support you in production availability

  • Early problem recognition for fast fault elimination
  • Use of an expert for shorter testing time
  • Faster service for less production down-time

Support can be provided by e-mail, phone or remote connection. Priority is given to customers with a Service Level Agreement.

How quickly can you get the right replacement part?

You want to get your line quickly up and running.  Our worldwide spare parts service allows you to get the right part at the right time. 

  • The most direct and cost effective way of returning to full operation
  • Access to genuine and high precision parts from the original supplier
  • Professional expertise from qualified staff.

What you get

An identification of the exact part needed and the confidence that your order is being processed as quickly as possible.

  • Effective logistics network to secure reliable spare parts delivery throughout the world
  • Fully integrated ERP system and standarized processes to fulfill agreed expectations
  • Flexibility in delivery according to predefined requirements.

We are committed to providing you with the best genuine spare parts and consumables. They are manufactured according to original Maillefer drawings, tested and checked with high quality criteria. We deliver them to you worldwide from our two main logistics centers in Switzerland and Finland, where we have stocked more than 30,000 different parts. We have also established remote emergency stock facilities in China, India, USA and Russia for our local customers, thus ensuring optimal delivery times. Only genuine Maillefer parts can guarantee the compatibility with your equipment and an optimum operation of your production line.

Services Request

Do you need a Maillefer specialist on site?

You can request a Maillefer specialist to visit on site for trouble shooting and problem solving.

  • Have a specialist by your site
  • Shorten the time taken to solve your trouble and problems

What you get

A specialist who helps fix your problem.

  • Early problem recognition for fast fault elimination
  • Use of an expert for shorter testing time
  • Faster service to get your line up and running.

Support is given with an on-site visit. Priority is given to customers with a Service Level Agreement.

Do you need immediate help or assistance?

Get your request handled by a competent specialist.

  • Available to you 24/7, whenever you need assistance, day or night
  • A knowledgeable person to respond and begin processing your request
  • The assurance that a specialist will call back at a scheduled time.

What you get

A quick recommendation of how to solve your problem.

  • Requests are acknowledged and registered through the 24/7 Help Request service
  • You are provided with an identification number for follow-up
  • Requests are analyzed and proposals made.

Service instructions are transmitted. Service Support Desk including remote connection or on-site Technical Visit is agreed upon separately.

Services Request

The Service Challenge

Through the 24/7 Help Request, Service Support Desk, Spare Parts delivery and on-site Technical Visits, our broad range of services ensures that your production line achieves the expected performance levels.

Services Request 

Service process

Meet us at AMI Plastic Extrusion World in Cleveland, USA on 08 - 09 May, 2019!

Interwire 2019

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Wire Russia

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From our blog Visit blog

Maillefer together with Davis-Standard at Booth 823 at Interwire 2019

11.4.2019

The House of Experts showcases the latest innovations and know-how in wire and cable production technology, piloting and optimization in one booth. The unique virtual reality application connects the digital and physical production worlds and invites you to join! Read more

Maillefer together with Davis-Standard at Booth 823 at Interwire 2019

Consultation Brings Value in Pipe & Tube

10.4.2019

Consultation products for Pipe & Tube have been added to the Maillefer portfolio and more are expected in the coming months. These products are part of our know-how offering. Our aim is to support you in your business by bringing the added value needed so that you can be successful. Read more

Consultation Brings Value in Pipe & Tube

Intelligent Options for Producing Automotive Tube

27.3.2019

Not since the 19th century, with arrival of the first motor vehicles, including electric, have we seen such upheavals in the automotive industry. Consequently, new uses for plastic tubes are showing up under the hood. The changes are coming at a steady pace. How ready are you to respond to new demands coming from the tier 1 suppliers? Read more

Intelligent Options for Producing Automotive Tube

Topography Scanner Dazzles NKT

13.3.2019

The Topography Scanner is a novel solution for cable quality control during production. The original idea to develop such a device was sparked many years ago during development of new generation of extruder screws for XLPE insulation in CV lines. Read more

Topography Scanner Dazzles NKT

///Explore - A perfect solution for HV & EHV cable production

7.3.2019

Optimized Bi-Flow distributors enable accurate wall thickness, centricity and roundness of the cable. Read more

///Explore - A perfect solution for HV & EHV cable production

/Enter - New App for Remote Tracking

25.2.2019

Enter is a compact quality solution for more sustainable production. It is ideal for those searching for an affordable investment that is easy to start and maintain in different production environment. Read more

/Enter - New App for Remote Tracking

Roundness Optimization - Part of Intelligent Process Control

13.2.2019

Maillefer’s core know-how in power cable production lines is linked to the curing calculation program (NCC). NCC allows its users to optimize current line configuration to reach maximum line speed. Read more

Roundness Optimization - Part of Intelligent Process Control

Multi-layer Extrusion - A Driving Force at EMS

21.1.2019

EMS-GRIVORY positions itself as a leading manufacturer of high-performance polyamides for extrusion and injection molding. Their development center is equipped with a modern multi-layer co-extrusion group from Maillefer that keeps them at forefront of the automotive industry. Read more

Multi-layer Extrusion - A Driving Force at EMS

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