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Support Services

Nearest Maillefer contacts for USA

KN Manufacturing Solutions LLC

Fiber Optic

5464 Woodrun Ct
GA 30517 Braselton

Tel: +1 678 828 9868

Cell: +1 404 202 9655

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Maillefer North America

Pipe & Tube

Phipps Bend Industrial Park<br /> 402 Phipps Bend Road
TN 37873 Surgoinsville

Tel: +1 423 817 2440

Fax: +1 423 212 0131

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Maillefer North America

Wire & Cable

#1 Extrusion Drive
CT 06379 Pawcatuck,

Tel: +1 920-215-6628

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Do you have technical or material needs where Maillefer specialists can provide you with quick expertise and rapid support?

Support Services

Do you want a Maillefer specialist to rapidly back you up with your problems?

You can request a Maillefer specialist to provide service remotely for trouble shooting and problem solving

  • Saves your money and time through an easy contact channel
  • Solves your problems fast and accurately with our global competence base
  • Saves traveling time and cost providing faster and cheaper service than sending engineer to the site.

What you get

We support you in production availability

  • Early problem recognition for fast fault elimination
  • Use of an expert for shorter testing time
  • Faster service for less production down-time

Support can be provided by e-mail, phone or remote connection. Priority is given to customers with a Service Level Agreement.

How quickly can you get the right replacement part?

You want to get your line quickly up and running.  Our worldwide spare parts service allows you to get the right part at the right time. 

  • The most direct and cost effective way of returning to full operation
  • Access to genuine and high precision parts from the original supplier
  • Professional expertise from qualified staff.

What you get

An identification of the exact part needed and the confidence that your order is being processed as quickly as possible.

  • Effective logistics network to secure reliable spare parts delivery throughout the world
  • Fully integrated ERP system and standarized processes to fulfill agreed expectations
  • Flexibility in delivery according to predefined requirements.

We are committed to providing you with the best genuine spare parts and consumables. They are manufactured according to original Maillefer drawings, tested and checked with high quality criteria. We deliver them to you worldwide from our two main logistics centers in Switzerland and Finland, where we have stocked more than 30,000 different parts. We have also established remote emergency stock facilities in China, India, USA and Russia for our local customers, thus ensuring optimal delivery times. Only genuine Maillefer parts can guarantee the compatibility with your equipment and an optimum operation of your production line.

Services Request

Do you need a Maillefer specialist on site?

You can request a Maillefer specialist to visit on site for trouble shooting and problem solving.

  • Have a specialist by your site
  • Shorten the time taken to solve your trouble and problems

What you get

A specialist who helps fix your problem.

  • Early problem recognition for fast fault elimination
  • Use of an expert for shorter testing time
  • Faster service to get your line up and running.

Support is given with an on-site visit. Priority is given to customers with a Service Level Agreement.

Do you need immediate help or assistance?

Get your request handled by a competent specialist.

  • Available to you 24/7, whenever you need assistance, day or night
  • A knowledgeable person to respond and begin processing your request
  • The assurance that a specialist will call back at a scheduled time.

What you get

A quick recommendation of how to solve your problem.

  • Requests are acknowledged and registered through the 24/7 Help Request service
  • You are provided with an identification number for follow-up
  • Requests are analyzed and proposals made.

Service instructions are transmitted. Service Support Desk including remote connection or on-site Technical Visit is agreed upon separately.

Services Request

The Service Challenge

Through the 24/7 Help Request, Service Support Desk, Spare Parts delivery and on-site Technical Visits, our broad range of services ensures that your production line achieves the expected performance levels.

Services Request 

Service process

Meet us at Wire Southeast Asia in Bangkok, Thailand on 18 - 20 September, 2019!

IWCS 2019

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Wire South America 2019

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K

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From our blog Visit Blog

New in Pipe solutions RCB Haul-off and WHC wheel capstan

12.9.2019

New in Pipe solutions: RCB Haul-off & WHC wheel capstan Read more

New in Pipe solutions RCB Haul-off and WHC wheel capstan

Shanghai Wire Show 2019

26.8.2019

Shanghai Wire Show 2019 will take place Sept. 3 - 5. Maillefer booth N1-B49. Read more

Shanghai Wire Show 2019

All Together in One Spot at K 2019

22.8.2019

Visit us on stand 16 A43 This year, we'll be back in the busy Hall 16 at K and exhibiting together with Davis-Standard. Throughout October's eight-day long event in Düsseldorf, Germany, you'll conveniently find us on stand 16 A43. The co-designed stand reflects the exciting changes we've undergone since the last K edition. Indeed, bringing value, technology and competence to our customers are our top goals. For the show's duration, our stand becomes home to innovations for a variety of extrusion applications. Read more

All Together in One Spot at K 2019

Wire Southeast Asia

21.8.2019

Wire show in Bangkok 2019 is approaching Read more

Wire Southeast Asia

Exclusive Training for Micro-drip Irrigation

14.8.2019

Personnel change. Young colleagues with a thirst for learning are brought on board, while experienced employees move on to face new challenges. Equipment, technology and methods change too. The pace quickens and diversity of expertise grows. Not surprisingly, the demand for training on our micro-drip irrigation systems is on the rise, particularly for tailored training sessions targeting private groups. Read more

Exclusive Training for Micro-drip Irrigation

Ready With the Next Generation EKP

31.7.2019

In order to best serve our existing and future customers in the telecom field, we have prepared a new generation EKP for launch during fall 2019. Read more

Ready With the Next Generation EKP

Elastomers Are a Welcome Arrival

17.7.2019

The Stronger Together slogan is a reality for Maillefer, a member of the Davis-Standard group of companies. A case in point is the welcome arrival of elastomer manufacturing solutions into the Maillefer product portfolio. Read more

Elastomers Are a Welcome Arrival

Tape Folding Tools for Smooth Operation

3.7.2019

Maillefer has added a Longitudinal Tape Applicator unit into its product portfolio recently. With this unit, customers have the means to apply a radial water blocking feature for various cable types. Water blocking barriers are usually aluminium, copper or plastic based water swellable tapes. The longitudinal tape is applied during the same process as final sheath. Read more

Tape Folding Tools for Smooth Operation

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