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Support Services

Nearest Maillefer contacts for USA

KN Manufacturing Solutions LLC

Fiber Optic

5464 Woodrun Ct
GA 30517 Braselton

Tel: +1 678 828 9868

Cell: +1 404 202 9655

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Maillefer North America

Pipe & Tube

Phipps Bend Industrial Park<br /> 402 Phipps Bend Road
TN 37873 Surgoinsville

Tel: +1 423 817 2440

Fax: +1 423 212 0131

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Maillefer North America

Wire & Cable

#1 Extrusion Drive
CT 06379 Pawcatuck,

Tel: +1 920-215-6628

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Do you have technical or material needs where Maillefer specialists can provide you with quick expertise and rapid support?

Support Services

Do you want a Maillefer specialist to rapidly back you up with your problems?

You can request a Maillefer specialist to provide service remotely for trouble shooting and problem solving

  • Saves your money and time through an easy contact channel
  • Solves your problems fast and accurately with our global competence base
  • Saves traveling time and cost providing faster and cheaper service than sending engineer to the site.

What you get

We support you in production availability

  • Early problem recognition for fast fault elimination
  • Use of an expert for shorter testing time
  • Faster service for less production down-time

Support can be provided by e-mail, phone or remote connection. Priority is given to customers with a Service Level Agreement.

How quickly can you get the right replacement part?

You want to get your line quickly up and running.  Our worldwide spare parts service allows you to get the right part at the right time. 

  • The most direct and cost effective way of returning to full operation
  • Access to genuine and high precision parts from the original supplier
  • Professional expertise from qualified staff.

What you get

An identification of the exact part needed and the confidence that your order is being processed as quickly as possible.

  • Effective logistics network to secure reliable spare parts delivery throughout the world
  • Fully integrated ERP system and standarized processes to fulfill agreed expectations
  • Flexibility in delivery according to predefined requirements.

We are committed to providing you with the best genuine spare parts and consumables. They are manufactured according to original Maillefer drawings, tested and checked with high quality criteria. We deliver them to you worldwide from our two main logistics centers in Switzerland and Finland, where we have stocked more than 30,000 different parts. We have also established remote emergency stock facilities in China, India, USA and Russia for our local customers, thus ensuring optimal delivery times. Only genuine Maillefer parts can guarantee the compatibility with your equipment and an optimum operation of your production line.

Services Request

Do you need a Maillefer specialist on site?

You can request a Maillefer specialist to visit on site for trouble shooting and problem solving.

  • Have a specialist by your site
  • Shorten the time taken to solve your trouble and problems

What you get

A specialist who helps fix your problem.

  • Early problem recognition for fast fault elimination
  • Use of an expert for shorter testing time
  • Faster service to get your line up and running.

Support is given with an on-site visit. Priority is given to customers with a Service Level Agreement.

Do you need immediate help or assistance?

Get your request handled by a competent specialist.

  • Available to you 24/7, whenever you need assistance, day or night
  • A knowledgeable person to respond and begin processing your request
  • The assurance that a specialist will call back at a scheduled time.

What you get

A quick recommendation of how to solve your problem.

  • Requests are acknowledged and registered through the 24/7 Help Request service
  • You are provided with an identification number for follow-up
  • Requests are analyzed and proposals made.

Service instructions are transmitted. Service Support Desk including remote connection or on-site Technical Visit is agreed upon separately.

Services Request

The Service Challenge

Through the 24/7 Help Request, Service Support Desk, Spare Parts delivery and on-site Technical Visits, our broad range of services ensures that your production line achieves the expected performance levels.

Services Request 

Service process

Meet us at Plast Alger in on 09 - 11 March, 2020!

Wire Düsseldorf

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Chinaplas

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Wire & Tube China

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IWCS

Wire India

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From our blog Visit Blog

Sustainability - A Must

20.11.2019

Sustainable solutions are not an option anymore, but rather a must. As climate reports repeatedly sound the warning bell, the priority to develop and apply sustainable technology solutions becomes more central in all business models. Today, technology plays a big role in sustainable development in all regards, whether they be social, environmental, or economical. Technologies enable several key aspects, including resource conservation, reuse and recycling, energy efficiency, minimal environmental impact and pollution reduction. Read more

Sustainability - A Must

The right extrusion head for the right application

13.11.2019

Maillefer has a complete program of extrusion heads which fulfils the needs for pipe & tube manufacturing. Typically proposed in our line offerings, as well as for performance upgrades and component replacements. The TL and ELH longitudinal heads, and the VLCH and ECH crossheads form the four families that cover pipe & tube applications. They respond to a variety of design requirements like single layer or multi-layer, stripe or skin options, co-extrusion or tandem processes, countless adhesives, polymers and elastomers, and special connections and tooling configurations. Read more

The right extrusion head for the right application

Chinaust welcomes our 100th automotive tube line

7.11.2019

The 100th multi-layer PAL line is going to Chinaust and in particular to their facilities in Changchun in northeast China. Factory Acceptance Tests took place during the last days of June 2019 in the presence of a four person delegation led by Li Hongjie, General Manager of Changchun Chinaust. Not only was it the occasion to mark a successful acceptance by the customer, but also to highlight the delivery of the 100th multi-layer automotive tube extrusion line. Indeed, representatives from both companies began plans for celebrating Chinese style once the line ready for production. Read more

Chinaust welcomes our 100th automotive tube line

Sweet Notes with the After-K-Blues

29.10.2019

Maillefer really enjoyed hosting the stand at K 2019 together with team members from Davis-Standard. The visitors and exchanges were just fantastic! Read more

Sweet Notes with the After-K-Blues

Crossheads That Fulfil All your Options

24.10.2019

Maillefer has a complete program of crossheads which fulfils the variety of needs in wire & cable manufacturing. Often included in our line configurations, they are also in demand for performance upgrades and component replacements. The THX and ECH models form the two large families of extrusion heads that respond to a variety of applications. Read more

Crossheads That Fulfil All your Options

K Show in  Düsseldorf

17.10.2019

Maillefer House of Experts welcoming you all to meet us at K2019 Düsseldorf Read more

K Show in  Düsseldorf

Cable Check Enhances QC and HVAC & HVDC Cable Failure Analysis

9.10.2019

Maillefer has recently acquired a Cable Checker unit for our new R&D lab. The unit is essentially a microscope connected to a hot oil bath for high resolution analysis of all parts of the cable. This equipment is particularly suited for inspection of extruded XLPE (cross-linkable polyethylene) insulated Medium, High and/or Extra-High Voltage cable samples. Both trouble shooting and quality control inspection are done with very high accuracy. Read more

Cable Check Enhances QC and HVAC & HVDC Cable Failure Analysis

Access to Innovation at Its Source

25.9.2019

What entrepreneur can afford to ignore input for fresh ideas and innovation? Universities, technical institutes, young start-ups, professional associations, industrial partners as well as suppliers and customers all participate in making ideas germinate. Reserving efforts to reach out when caught up in daily operations takes willpower and vision. The results will help define where we want to be for our customers. Read more

Access to Innovation at Its Source

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