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Support Services

Nearest Maillefer contacts for USA

KN Manufacturing Solutions LLC

Fiber Optic

5464 Woodrun Ct
GA 30517 Braselton

Tel: +1 678 828 9868

Cell: +1 404 202 9655

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Maillefer North America

Pipe & Tube

Phipps Bend Industrial Park<br /> 402 Phipps Bend Road
TN 37873 Surgoinsville

Tel: +1 423 817 2440

Fax: +1 423 212 0131

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Maillefer North America

Wire & Cable

#1 Extrusion Drive
CT 06379 Pawcatuck,

Tel: +1 920-215-6628

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Maillefer Services

Wire & Cable
services.finland@maillefer.net
+358 40 773 0339
Office hours 08:00-16.30

Pipe & Tube
services.switzerland@maillefer.net
+41 21 694 4100
Office hours 08:00-17.00

Do you have technical or material needs where Maillefer specialists can provide you with quick expertise and rapid support?

Support Services

Do you want a Maillefer specialist to rapidly back you up with your problems?

You can request a Maillefer specialist to provide service remotely for trouble shooting and problem solving

  • Saves your money and time through an easy contact channel
  • Solves your problems fast and accurately with our global competence base
  • Saves traveling time and cost providing faster and cheaper service than sending engineer to the site.

What you get

We support you in production availability

  • Early problem recognition for fast fault elimination
  • Use of an expert for shorter testing time
  • Faster service for less production down-time

Support can be provided by e-mail, phone or remote connection. Priority is given to customers with a Service Level Agreement.

How quickly can you get the right replacement part?

You want to get your line quickly up and running.  Our worldwide spare parts service allows you to get the right part at the right time. 

  • The most direct and cost effective way of returning to full operation
  • Access to genuine and high precision parts from the original supplier
  • Professional expertise from qualified staff.

What you get

An identification of the exact part needed and the confidence that your order is being processed as quickly as possible.

  • Effective logistics network to secure reliable spare parts delivery throughout the world
  • Fully integrated ERP system and standarized processes to fulfill agreed expectations
  • Flexibility in delivery according to predefined requirements.

We are committed to providing you with the best genuine spare parts and consumables. They are manufactured according to original Maillefer drawings, tested and checked with high quality criteria. We deliver them to you worldwide from our two main logistics centers in Switzerland and Finland, where we have stocked more than 30,000 different parts. We have also established remote emergency stock facilities in China, India, USA and Russia for our local customers, thus ensuring optimal delivery times. Only genuine Maillefer parts can guarantee the compatibility with your equipment and an optimum operation of your production line.

Services Request

Do you need a Maillefer specialist on site?

You can request a Maillefer specialist to visit on site for trouble shooting and problem solving.

  • Have a specialist by your site
  • Shorten the time taken to solve your trouble and problems

What you get

A specialist who helps fix your problem.

  • Early problem recognition for fast fault elimination
  • Use of an expert for shorter testing time
  • Faster service to get your line up and running.

Support is given with an on-site visit. Priority is given to customers with a Service Level Agreement.

Do you need immediate help or assistance?

Get your request handled by a competent specialist.

  • Available to you 24/7, whenever you need assistance, day or night
  • A knowledgeable person to respond and begin processing your request
  • The assurance that a specialist will call back at a scheduled time.

What you get

A quick recommendation of how to solve your problem.

  • Requests are acknowledged and registered through the 24/7 Help Request service
  • You are provided with an identification number for follow-up
  • Requests are analyzed and proposals made.

Service instructions are transmitted. Service Support Desk including remote connection or on-site Technical Visit is agreed upon separately.

Services Request

The Service Challenge

Through the 24/7 Help Request, Service Support Desk, Spare Parts delivery and on-site Technical Visits, our broad range of services ensures that your production line achieves the expected performance levels.

Services Request 

Service process

Meet us at AMI Medical Tubing in Cologne, Germany on 05 - 07 October, 2021!

Interwire 2021

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IWCS 2021

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Irrigation Show

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Wire Southeast Asia

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Wire Düsseldorf

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Wire India

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From our blog Visit Blog

Pipe Reeler Boosted for Longer Micro-duct Lengths

29.6.2021

Extrusion line performance and micro-duct tube lengths for blown fiber bundles continue to be the subject of improvements and innovative design. We’ve given a boost of nearly 2/3 more in product length capacity at the reeling end of our micro-duct lines. Read more

Pipe Reeler Boosted for Longer Micro-duct Lengths

Sustainability - A Key Driver Shaping Everything We Do

15.6.2021

Renewable Energy or Green Energy is the number one megatrend ahead for the global Wire &amp; Cable industry. The change is underway and it will continue to increase demand and cable volumes for the coming decades. Read more

Sustainability - A Key Driver Shaping Everything We Do

High-speed Curing with Round Value Package Premium

10.6.2021

Recently, we have successfully commissioned several of the fastest and technologically most advanced high-voltage VCV lines. These lines are equipped with a groundbreaking curing technology, Round Value Package Premium, which enables high-speed curing without the problems normally found with increased line speed. Read more

High-speed Curing with Round Value Package Premium

Getting Proof from Irrigation Piloting

26.5.2021

Consultation manifests itself in many shapes and sizes. This time it’s about proving finished irrigation products thanks to a pilot line at Maillefer’s facility. Read more

Getting Proof from Irrigation Piloting

Tape completes the picture

12.5.2021

A tape emitter line for manufacturing irrigation laterals is available from Maillefer. With it, the full range of needs for smart water usage in agriculture, horticulture and landscaping is covered. Read more

Tape completes the picture

Factory Optimization by SimFactory

27.4.2021

Are you interested in developing your cable production facility? Do you struggle to achieve process performance targets? Maillefer's SimFactory addresses these questions and more. Read more

Factory Optimization by SimFactory

Performance Review Services

16.4.2021

For more than 50 years, Maillefer has delivered, commissioned, and provided machinery and services for over 4 000 production lines globally. Today we offer the accumulated knowledge and experience through various Consultation services. Read more

Performance Review Services

State-of-the-Art Puller / Cutter for Medical Tube

24.3.2021

The MPC 14 combines both the pulling and cutting operations into one component. Itreveals itself to be a true multi-tool for the conditioning of extruded tubes. Read more

State-of-the-Art Puller / Cutter for Medical Tube

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