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Support Services

Nearest Maillefer contacts for USA

KN Manufacturing Solutions LLC

Fiber Optic

5464 Woodrun Ct
GA 30517 Braselton

Tel: +1 678 828 9868

Cell: +1 404 202 9655

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Maillefer North America

Pipe & Tube

Phipps Bend Industrial Park<br /> 402 Phipps Bend Road
TN 37873 Surgoinsville

Tel: +1 423 817 2440

Fax: +1 423 212 0131

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Maillefer North America

Wire & Cable

#1 Extrusion Drive
CT 06379 Pawcatuck,

Tel: +1 920-215-6628

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Maillefer Services

Wire & Cable
services.finland@maillefer.net
+358 40 773 0339
Office hours 08:00-16.30

Pipe & Tube
services.switzerland@maillefer.net
+41 21 694 4100
Office hours 08:00-17.00

Do you have technical or material needs where Maillefer specialists can provide you with quick expertise and rapid support?

Support Services

Do you want a Maillefer specialist to rapidly back you up with your problems?

You can request a Maillefer specialist to provide service remotely for trouble shooting and problem solving

  • Saves your money and time through an easy contact channel
  • Solves your problems fast and accurately with our global competence base
  • Saves traveling time and cost providing faster and cheaper service than sending engineer to the site.

What you get

We support you in production availability

  • Early problem recognition for fast fault elimination
  • Use of an expert for shorter testing time
  • Faster service for less production down-time

Support can be provided by e-mail, phone or remote connection. Priority is given to customers with a Service Level Agreement.

How quickly can you get the right replacement part?

You want to get your line quickly up and running.  Our worldwide spare parts service allows you to get the right part at the right time. 

  • The most direct and cost effective way of returning to full operation
  • Access to genuine and high precision parts from the original supplier
  • Professional expertise from qualified staff.

What you get

An identification of the exact part needed and the confidence that your order is being processed as quickly as possible.

  • Effective logistics network to secure reliable spare parts delivery throughout the world
  • Fully integrated ERP system and standarized processes to fulfill agreed expectations
  • Flexibility in delivery according to predefined requirements.

We are committed to providing you with the best genuine spare parts and consumables. They are manufactured according to original Maillefer drawings, tested and checked with high quality criteria. We deliver them to you worldwide from our two main logistics centers in Switzerland and Finland, where we have stocked more than 30,000 different parts. We have also established remote emergency stock facilities in China, India, USA and Russia for our local customers, thus ensuring optimal delivery times. Only genuine Maillefer parts can guarantee the compatibility with your equipment and an optimum operation of your production line.

Services Request

Do you need a Maillefer specialist on site?

You can request a Maillefer specialist to visit on site for trouble shooting and problem solving.

  • Have a specialist by your site
  • Shorten the time taken to solve your trouble and problems

What you get

A specialist who helps fix your problem.

  • Early problem recognition for fast fault elimination
  • Use of an expert for shorter testing time
  • Faster service to get your line up and running.

Support is given with an on-site visit. Priority is given to customers with a Service Level Agreement.

Do you need immediate help or assistance?

Get your request handled by a competent specialist.

  • Available to you 24/7, whenever you need assistance, day or night
  • A knowledgeable person to respond and begin processing your request
  • The assurance that a specialist will call back at a scheduled time.

What you get

A quick recommendation of how to solve your problem.

  • Requests are acknowledged and registered through the 24/7 Help Request service
  • You are provided with an identification number for follow-up
  • Requests are analyzed and proposals made.

Service instructions are transmitted. Service Support Desk including remote connection or on-site Technical Visit is agreed upon separately.

Services Request

The Service Challenge

Through the 24/7 Help Request, Service Support Desk, Spare Parts delivery and on-site Technical Visits, our broad range of services ensures that your production line achieves the expected performance levels.

Services Request 

Service process

Meet us at Interwire 2021 CANCELLED! in Atlanta, GA, USA on 26 - 27 October, 2021!

IWCS 2021

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Wire Düsseldorf

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Wire Southeast Asia

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Wire India

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From our blog Visit Blog

Stay in the Game with a H&P Value Package

14.10.2021

You may feel satisfied with your existing capacity to manufacture Heating &amp; Plumbing pipe. But how truly secure is your existing business situation? Maillefer offers value packages designed to ensure that you and your production equipment stay in the game. Read more

Stay in the Game with a H&P Value Package

State-of-the-Art Six Layers and Striping

5.10.2021

The ECH 5/50 ML earns its stripes with this new 7 extruder group version, for both smooth and corruguated tubes. Individual channels offer the flow precision and stability for each functional layer as demanded by today’s automotive industry. Read more

State-of-the-Art Six Layers and Striping

State-of-the-Art Crosshead for Tough Building Wire

21.9.2021

The new ECH 35/45 DL crosshead is designed especially for building wire applications having the toughest demands, as specified by the CPR (Construction Product Regulation). Read more

State-of-the-Art Crosshead for Tough Building Wire

State-of-the-Art Crosshead for Corrugation

9.9.2021

The ECH 3/20 single layer extrusion crosshead is for production of corrugated tubes, especially for automotive and technical applications. Read more

State-of-the-Art Crosshead for Corrugation

Realize a Winning Layout

24.8.2021

Extrusion lines come in standard layout configurations. However, is a standard layout enough? Being able to consider a specific alternative layout may make all the difference. Read more

Realize a Winning Layout

Find It in MED 3.0

10.8.2021

The latest version of the Maillefer documentation software is here, MED 3.0. The web-enabled documentation utility makes finding assemblies and related instructions easy for users of Maillefer equipment. Read more

Find It in MED 3.0

Innovate in the R&D Center

27.7.2021

Creating a development platform where together we explore the manufacturing limits in a real production environment. So far, it has proven successful to our customers and partners. Yet, there's more to come as we continue expanding. Read more

Innovate in the R&D Center

A World in Full Acceleration

14.7.2021

We are witnessing a number of factors currently driving and accelerating our business. Needed decisions that build on growth in new appearing markets are offering opportunities. The time to act is now. Read more

A World in Full Acceleration

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