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Support Services

Nearest Maillefer contacts for USA

KN Manufacturing Solutions LLC

Fiber Optic

5464 Woodrun Ct
GA 30517 Braselton

Tel: +1 678 828 9868

Cell: +1 404 202 9655

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Maillefer North America

Pipe & Tube

Phipps Bend Industrial Park<br /> 402 Phipps Bend Road
TN 37873 Surgoinsville

Tel: +1 423 817 2440

Fax: +1 423 212 0131

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Maillefer North America

Wire & Cable

#1 Extrusion Drive
CT 06379 Pawcatuck,

Tel: +1 920-215-6628

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Do you have technical or material needs where Maillefer specialists can provide you with quick expertise and rapid support?

Support Services

Do you want a Maillefer specialist to rapidly back you up with your problems?

You can request a Maillefer specialist to provide service remotely for trouble shooting and problem solving

  • Saves your money and time through an easy contact channel
  • Solves your problems fast and accurately with our global competence base
  • Saves traveling time and cost providing faster and cheaper service than sending engineer to the site.

What you get

We support you in production availability

  • Early problem recognition for fast fault elimination
  • Use of an expert for shorter testing time
  • Faster service for less production down-time

Support can be provided by e-mail, phone or remote connection. Priority is given to customers with a Service Level Agreement.

How quickly can you get the right replacement part?

You want to get your line quickly up and running.  Our worldwide spare parts service allows you to get the right part at the right time. 

  • The most direct and cost effective way of returning to full operation
  • Access to genuine and high precision parts from the original supplier
  • Professional expertise from qualified staff.

What you get

An identification of the exact part needed and the confidence that your order is being processed as quickly as possible.

  • Effective logistics network to secure reliable spare parts delivery throughout the world
  • Fully integrated ERP system and standarized processes to fulfill agreed expectations
  • Flexibility in delivery according to predefined requirements.

We are committed to providing you with the best genuine spare parts and consumables. They are manufactured according to original Maillefer drawings, tested and checked with high quality criteria. We deliver them to you worldwide from our two main logistics centers in Switzerland and Finland, where we have stocked more than 30,000 different parts. We have also established remote emergency stock facilities in China, India, USA and Russia for our local customers, thus ensuring optimal delivery times. Only genuine Maillefer parts can guarantee the compatibility with your equipment and an optimum operation of your production line.

Services Request

Do you need a Maillefer specialist on site?

You can request a Maillefer specialist to visit on site for trouble shooting and problem solving.

  • Have a specialist by your site
  • Shorten the time taken to solve your trouble and problems

What you get

A specialist who helps fix your problem.

  • Early problem recognition for fast fault elimination
  • Use of an expert for shorter testing time
  • Faster service to get your line up and running.

Support is given with an on-site visit. Priority is given to customers with a Service Level Agreement.

Do you need immediate help or assistance?

Get your request handled by a competent specialist.

  • Available to you 24/7, whenever you need assistance, day or night
  • A knowledgeable person to respond and begin processing your request
  • The assurance that a specialist will call back at a scheduled time.

What you get

A quick recommendation of how to solve your problem.

  • Requests are acknowledged and registered through the 24/7 Help Request service
  • You are provided with an identification number for follow-up
  • Requests are analyzed and proposals made.

Service instructions are transmitted. Service Support Desk including remote connection or on-site Technical Visit is agreed upon separately.

Services Request

The Service Challenge

Through the 24/7 Help Request, Service Support Desk, Spare Parts delivery and on-site Technical Visits, our broad range of services ensures that your production line achieves the expected performance levels.

Services Request 

Service process

Meet us at Plast Alger in on 09 - 11 March, 2020!

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Wire & Tube China

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IWCS

Wire India

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From our blog Visit Blog

Look Dashing with a Bluebox

15.1.2020

What is the Bluebox, and why blue in particular? Industry 4.0 has passed through here and with it a fresh way of looking at and consolidating information coming from your factory floor. Read more

Look Dashing with a Bluebox

New in EHV cable production

13.1.2020

Two X-ray gauges are used in CV lines to measure thicknesses, concentricity & diameter during production of MV, HV and EHV cables. Now, the second gauge at the cold end (after end seal) is orientable to give a synchronized visual of measurements taken by the 1st gauge at the hot end. Read more

New in EHV cable production

Season's Greetings

19.12.2019

Wishing You Happy Holidays and a Successful New Year 2020! Read more

Season's Greetings

New Cutter for Medical Tubes

19.12.2019

The CSA 32 combines the cutting, measuring, conveying and collection of extruded tube in one swift process. The number and lengths of collection bins are customized according to product requirements. The holding capacity doubles by opting for bins mounted on both sides. Read more

New Cutter for Medical Tubes

DHC Crosshead for Rubber Cable Production

12.12.2019

A perfect crosshead solution for single and dual layer extrusion of LV and MV rubber cables. The conical design allows improved contact between parts with improved centering, sealing and heat transmission. Conical parts are also easier to assemble and dismantle. Read more

DHC Crosshead for Rubber Cable Production

Coilers and reelers

27.11.2019

Maillefer has a coiler or reeler model for your specific pipe & tube application. While they compose a familiar item in our typical extrusion line portfolio, they are also quite popular as individual components for upgrades of existing lines. Every model is fully automated, dual position, stand-alone, user-friendly and built with safety in mind. Read more

Coilers and reelers

Bring Your Child to Work Day

26.11.2019

Bring your child to work day at Maillefer was greeted with great enthusiasm, sincere interest in high technology and a lot of giggling and laughing. Read more

Bring Your Child to Work Day

Sustainability - A Must

20.11.2019

Sustainable solutions are not an option anymore, but rather a must. As climate reports repeatedly sound the warning bell, the priority to develop and apply sustainable technology solutions becomes more central in all business models. Today, technology plays a big role in sustainable development in all regards, whether they be social, environmental, or economical. Technologies enable several key aspects, including resource conservation, reuse and recycling, energy efficiency, minimal environmental impact and pollution reduction. Read more

Sustainability - A Must

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