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Support Services

Nearest Maillefer contacts for USA

Maillefer North America

Pipe & Tube

Phipps Bend Industrial Park<br /> 402 Phipps Bend Road
TN 37873 Surgoinsville

Tel: +1 423 817 2440

Fax: +1 423 212 0131

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Maillefer North America

Wire & Cable

#1 Extrusion Drive
CT 06379 Pawcatuck,

Tel: +1 920-215-6628

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KN Manufacturing Solutions LLC

Fiber Optic

325 Kentucky Court
GA 30548 Hoschton

Tel: +1 404 202 9655

Cell: +1 404 202 9655

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Amaral Automation Associates

Wire & Cable

1697 Warwick Ave, Suite D
RI 02889 Warwick

Tel: +1 401 405 0755

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Repco Industries LLC

Wire & Cable

13299 W. Essex Ln.
Illinois 60142 Huntley

Tel: +1 847 802 4315

Cell: +1 847 274 9218

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Southern Industrial Equipment

Wire & Cable

2708 Cambridge Way
TX 75092 Sherman

Tel: +1 281 844 4260

Fax: +1 903 813 0285

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Maillefer Services

Wire & Cable
[email protected]
+358 40 773 0339
Office hours 08:00-16.30

Pipe & Tube
[email protected]
+41 21 694 4100
Office hours 08:00-17.00

Do you have technical or material needs where Maillefer specialists can provide you with quick expertise and rapid support?

Support Services

Do you need immediate help or assistance?

Get your request handled by a competent specialist.

  • A knowledgeable person to respond and begin processing your request
  • The assurance that a specialist will call back at a scheduled time.

What you get

A quick recommendation of how to solve your problem.

  • You are provided with an identification number for follow-up
  • Requests are analyzed and proposals made.

Service instructions are transmitted. Service Support Desk including remote connection or on-site Technical Visit is agreed upon separately.

Services Request

How quickly can you get the right replacement part?

You want to get your line quickly up and running.  Our worldwide spare parts service allows you to get the right part at the right time. 

  • The most direct and cost effective way of returning to full operation
  • Access to genuine and high precision parts from the original supplier
  • Professional expertise from qualified staff.

What you get

An identification of the exact part needed and the confidence that your order is being processed as quickly as possible.

  • Effective logistics network to secure reliable spare parts delivery throughout the world
  • Fully integrated ERP system and standarized processes to fulfill agreed expectations
  • Flexibility in delivery according to predefined requirements.

We are committed to providing you with the best genuine spare parts and consumables. They are manufactured according to original Maillefer drawings, tested and checked with high quality criteria. We deliver them to you worldwide from our two main logistics centers in Switzerland and Finland, where we have stocked more than 30,000 different parts. We have also established remote emergency stock facilities in China, India, USA and Russia for our local customers, thus ensuring optimal delivery times. Only genuine Maillefer parts can guarantee the compatibility with your equipment and an optimum operation of your production line.

Services Request

Do you need a Maillefer specialist on site?

You can request a Maillefer specialist to visit on site for trouble shooting and problem solving.

  • Have a specialist by your site
  • Shorten the time taken to solve your trouble and problems

What you get

A specialist who helps fix your problem.

  • Early problem recognition for fast fault elimination
  • Use of an expert for shorter testing time
  • Faster service to get your line up and running.

Support is given with an on-site visit. Priority is given to customers with a Service Level Agreement.

Do you want a Maillefer specialist to rapidly back you up with your problems?

You can request a Maillefer specialist to provide service remotely for trouble shooting and problem solving

  • Saves your money and time through an easy contact channel
  • Solves your problems fast and accurately with our global competence base
  • Saves traveling time and cost providing faster and cheaper service than sending engineer to the site.

What you get

We support you in production availability

  • Early problem recognition for fast fault elimination
  • Use of an expert for shorter testing time
  • Faster service for less production down-time

Support can be provided by e-mail, phone or remote connection. Priority is given to customers with a Service Level Agreement.

The Service Challenge

Through Help Request, Service Support Desk, Spare Parts delivery and on-site Technical Visits, our broad range of services ensures that your production line achieves the expected performance levels.

Services Request 

Service process

Meet us at Wire China in Shanghai, China on 25 - 28 September, 2024!

IWCS

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Wire India

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From our blog Visit Blog

State-of-the-Art Take-up

10.7.2024

This new compact take-up is designed especially for small fiber optic jacketing lines. The machine is optimized for light weight and flexible products like drop cables and premise cables. Read more

State-of-the-Art Take-up

Master More with Less – Feel the Magic

10.7.2024

Maillefer is proud to drive changes taking place in our industry. It feels like magic, filled with excitement, when innovations are at their best! Master more with less. Read more

Master More with Less – Feel the Magic

TIG or Laser - Both Work for Multi-layer Pipe

3.7.2024

Maillefer proposes both aluminum butt welding techniques in its offering. Ultimately, it’s the customer’s local conditions and particular situation that helps make the choice. Read more

TIG or Laser - Both Work for Multi-layer Pipe

Sustainable Factors for Efficient Cable Production

19.6.2024

An extrusion process involves various factors to minimize environmental impact and resource consumption. Maillefer favors exchange that focus on maximizing efficiency. Read more

Sustainable Factors for Efficient Cable Production

Is Your Line Control Living on the Edge?

12.6.2024

Critical S5 PLC components are proving to be nearly impossible to find anywhere on the world’s markets. Are you ready to face the increasing probability of a breakdown? Read more

Is Your Line Control Living on the Edge?

Insight into Multi-layer Flow Distribution

6.6.2024

Stack-up your chances when co-extruding. Formulations and rheology are a moving target. An analytical approach means offering more than just extrusion equipment. Read more

Insight into Multi-layer Flow Distribution

State-of-the-Art Head Crosshead

29.5.2024

Be ready with this perfect solution for medium- and high-voltage PP insulated cable production. Short residence times and streamlined flow channels are just the beginning of what this crosshead offers. Read more

State-of-the-Art Head Crosshead

Co-authors Shed Light on Degassing Extra-High Voltage DC Cables

15.5.2024

EHVDC is the cable of choice for renewable energy distribution. Optimizing the curing process while producing the cable is a responsible way to deal with by-products. Maillefer and Borealis team up for this white paper. Read more

Co-authors Shed Light on Degassing Extra-High Voltage DC Cables

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