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Support Services

Nearest Maillefer contacts for USA

KN Manufacturing Solutions LLC

Fiber Optic

5464 Woodrun Ct
GA 30517 Braselton

Tel: +1 678 828 9868

Cell: +1 404 202 9655

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Maillefer North America

Pipe & Tube

Phipps Bend Industrial Park<br /> 402 Phipps Bend Road
TN 37873 Surgoinsville

Tel: +1 423 817 2440

Fax: +1 423 212 0131

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Maillefer North America

Wire & Cable

#1 Extrusion Drive
CT 06379 Pawcatuck,

Tel: +1 920-215-6628

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Do you have technical or material needs where Maillefer specialists can provide you with quick expertise and rapid support?

Support Services

Do you want a Maillefer specialist to rapidly back you up with your problems?

You can request a Maillefer specialist to provide service remotely for trouble shooting and problem solving

  • Saves your money and time through an easy contact channel
  • Solves your problems fast and accurately with our global competence base
  • Saves traveling time and cost providing faster and cheaper service than sending engineer to the site.

What you get

We support you in production availability

  • Early problem recognition for fast fault elimination
  • Use of an expert for shorter testing time
  • Faster service for less production down-time

Support can be provided by e-mail, phone or remote connection. Priority is given to customers with a Service Level Agreement.

How quickly can you get the right replacement part?

You want to get your line quickly up and running.  Our worldwide spare parts service allows you to get the right part at the right time. 

  • The most direct and cost effective way of returning to full operation
  • Access to genuine and high precision parts from the original supplier
  • Professional expertise from qualified staff.

What you get

An identification of the exact part needed and the confidence that your order is being processed as quickly as possible.

  • Effective logistics network to secure reliable spare parts delivery throughout the world
  • Fully integrated ERP system and standarized processes to fulfill agreed expectations
  • Flexibility in delivery according to predefined requirements.

We are committed to providing you with the best genuine spare parts and consumables. They are manufactured according to original Maillefer drawings, tested and checked with high quality criteria. We deliver them to you worldwide from our two main logistics centers in Switzerland and Finland, where we have stocked more than 30,000 different parts. We have also established remote emergency stock facilities in China, India, USA and Russia for our local customers, thus ensuring optimal delivery times. Only genuine Maillefer parts can guarantee the compatibility with your equipment and an optimum operation of your production line.

Services Request

Do you need a Maillefer specialist on site?

You can request a Maillefer specialist to visit on site for trouble shooting and problem solving.

  • Have a specialist by your site
  • Shorten the time taken to solve your trouble and problems

What you get

A specialist who helps fix your problem.

  • Early problem recognition for fast fault elimination
  • Use of an expert for shorter testing time
  • Faster service to get your line up and running.

Support is given with an on-site visit. Priority is given to customers with a Service Level Agreement.

Do you need immediate help or assistance?

Get your request handled by a competent specialist.

  • Available to you 24/7, whenever you need assistance, day or night
  • A knowledgeable person to respond and begin processing your request
  • The assurance that a specialist will call back at a scheduled time.

What you get

A quick recommendation of how to solve your problem.

  • Requests are acknowledged and registered through the 24/7 Help Request service
  • You are provided with an identification number for follow-up
  • Requests are analyzed and proposals made.

Service instructions are transmitted. Service Support Desk including remote connection or on-site Technical Visit is agreed upon separately.

Services Request

The Service Challenge

Through the 24/7 Help Request, Service Support Desk, Spare Parts delivery and on-site Technical Visits, our broad range of services ensures that your production line achieves the expected performance levels.

Services Request 

Service process

Meet us at Plast Alger in on 09 - 11 March, 2020!

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From our blog Visit Blog

AI Invests Our Product Portfolio

12.2.2020

Solutions in Artificial Intelligence are developing rapidly and have invested our product portfolio. We employ the latest AI technology to help our customers create value from their data. The core of AI lies in automated information extraction. Read more

AI Invests Our Product Portfolio

Sustainability Here and Now

5.2.2020

As the biggest plastics event took place in Germany, the question of where we stand in terms of sustainability has grown in importance. Where to begin? Maillefer looked at different functions within its organization and surprisingly realized that certain progress has been made. Read more

Sustainability Here and Now

Astonishing Curing Calculation for Flexible Factory Joints

29.1.2020

Flexible vulcanized joints (FVJ) also known as flexible factory joints are typically used in extending delivery lengths of extruded subsea cables. Lengths of XLPE insulated cable core are often limited by the capacity of extrusion, degassing or basket lay-up. Factory joints overcome these constraints. Read more

Astonishing Curing Calculation for Flexible Factory Joints

Happy Chinese New Year!

23.1.2020

Wishing Happy Chinese New Year 2020 Read more

Happy Chinese New Year!

Composite Pipe Production Doubled without trouble

22.1.2020

Since two decades, Maillefer has been providing production systems for manufacturing multi-layer composite pipe with diameters ranging from 14 to 32 mm and from 16 to 63 mm. Today, our two model lines, the PCL32 and PCL63 that cover the two size ranges have evolved much. We are closer to 60 m/min, which first presented serious challenges to polymer and aluminum tape suppliers. Read more

Composite Pipe Production Doubled without trouble

Look Dashing with a Bluebox

15.1.2020

What is the Bluebox, and why blue in particular? Industry 4.0 has passed through here and with it a fresh way of looking at and consolidating information coming from your factory floor. Read more

Look Dashing with a Bluebox

New in EHV cable production

13.1.2020

Two X-ray gauges are used in CV lines to measure thicknesses, concentricity & diameter during production of MV, HV and EHV cables. Now, the second gauge at the cold end (after end seal) is orientable to give a synchronized visual of measurements taken by the 1st gauge at the hot end. Read more

New in EHV cable production

Season's Greetings

19.12.2019

Wishing You Happy Holidays and a Successful New Year 2020! Read more

Season's Greetings

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