Support Services

Service Support Desk Show Hide

Do you want a Maillefer specialist to rapidly back you up with your problems?

You can request a Maillefer specialist to provide service remotely for trouble shooting and problem solving

Saves your money and time through an easy contact channel
Solves your problems fast and accurately with our global competence base
Saves traveling time and cost providing faster and cheaper service than sending engineer to the site.

What you get

We support you in production availability

Early problem recognition for fast fault elimination
Use of an expert for shorter testing time
Faster service for less production down-time

Support can be provided by e-mail, phone or remote connection. Priority is given to customers with a Service Level Agreement.

Spare Parts Show Hide

How quickly can you get the right replacement part?

You want to get your line quickly up and running. Our worldwide spare parts service allows you to get the right part at the right time.

The most direct and cost effective way of returning to full operation
Access to genuine and high precision parts from the original supplier
Professional expertise from qualified staff.

What you get

An identification of the exact part needed and the confidence that your order is being processed as quickly as possible.

Effective logistics network to secure reliable spare parts delivery throughout the world
Fully integrated ERP system and standarized processes to fulfill agreed expectations
Flexibility in delivery according to predefined requirements.

We are committed to providing you with the best genuine spare parts and consumables. They are manufactured according to original Maillefer drawings, tested and checked with high quality criteria. We deliver them to you worldwide from our two main logistics centers in Switzerland and Finland, where we have stocked more than 30,000 different parts. We have also established remote emergency stock facilities in China, India, USA and Russia for our local customers, thus ensuring optimal delivery times. Only genuine Maillefer parts can guarantee the compatibility with your equipment and an optimum operation of your production line.

Services Request

Technical Visits Show Hide

Do you need a Maillefer specialist on site?

You can request a Maillefer specialist to visit on site for trouble shooting and problem solving.

Have a specialist by your site
Shorten the time taken to solve your trouble and problems

What you get

A specialist who helps fix your problem.

Early problem recognition for fast fault elimination
Use of an expert for shorter testing time
Faster service to get your line up and running.

Support is given with an on-site visit. Priority is given to customers with a Service Level Agreement.

24/7 Help Request Show Hide

Do you need immediate help or assistance?

Get your request handled by a competent specialist.

Available to you 24/7, whenever you need assistance, day or night
A knowledgeable person to respond and begin processing your request
The assurance that a specialist will call back at a scheduled time.

What you get

A quick recommendation of how to solve your problem.

Requests are acknowledged and registered through the 24/7 Help Request service
You are provided with an identification number for follow-up
Requests are analyzed and proposals made.

Service instructions are transmitted. Service Support Desk including remote connection or on-site Technical Visit is agreed upon separately.

Services Request

The Service Challenge

Through the 24/7 Help Request, Service Support Desk, Spare Parts delivery and on-site Technical Visits, our broad range of services ensures that your production line achieves the expected performance levels.

Services Request

Meet us at Wire & Tube China in on 23 - 26 September, 2020!

Show all eventsClose events

IWCS 11 - 14 October, 2020		11 - 14 October, 2020
Plastimagen 10 - 13 November, 2020	Mexico City, Mexico	10 - 13 November, 2020	Read more
Irrigation Show 02 - 04 December, 2020	San Antonio, Texas, USA	02 - 04 December, 2020	Read more
Wire Düsseldorf 07 - 12 December, 2020		07 - 12 December, 2020	Read more
Wire India 23 - 25 March, 2021		23 - 25 March, 2021	Read more
Chinaplas 13 - 17 April, 2021	Postoned to 2021 in Shenzen because of COVID-19.	13 - 17 April, 2021	Read more

From our blog Visit Blog

Think SMART - Act SMART!

24.6.2020

Smart Manufacturing is a step changer. Maillefer brings smart technology and plenty of new innovative equipment to Wire Düsseldorf and Wire China. Read more

The Many Faces of Consultation III

17.6.2020

Maillefer is more than a classic equipment provider, refresher on IV tube extrusion is one of its consultation services proposed. Read more

The Many Faces of Consultation II

10.6.2020

Maillefer is more than a classic equipment provider. Know-how, value and relationships extend beyond hardware in each and every Consultation case. Read more

The Many Faces of Consultation

3.6.2020

With Consultations, Maillefer brings the understanding of industrial engineering into play to provide an outsider’s view and to suggest real change. Read more

COVID-19 - Maillefer's Cautious Return

2.6.2020

As the peak in the global crisis passes, Maillefer engages a cautious return to the workplace. Each Maillefer facility implements actions accordingly. Read more

FPO / FTU 14 Pay-off and Take-up

27.5.2020

New in low voltage cable production: Maillefer's new FPO / FTU 14 Pay-off and Take-up. Read more

CMB Cutter is a Welcome Arrival for Accurate Tube Lengths

22.5.2020

Maillefer's new CMB 32 cutter is specially designed to consistently deliver lengths of medical or automotive tubes. Read more

CMB Cutter is a Welcome Arrival for Accurate Tube Lengths

BICC BERCA Secures Capacity for World-class Production

13.5.2020

Maillefer installed BICC BERCA's 1st CV extrusion line in the 90’s and ensured smooth and fast project realization through several upgrades. Read more

BICC BERCA Secures Capacity for World-class Production

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