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Support Services

Nearest Maillefer contacts for USA

KN Manufacturing Solutions LLC

Fiber Optic

5464 Woodrun Ct
GA 30517 Braselton

Tel: +1 678 828 9868

Cell: +1 404 202 9655

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Maillefer North America

Pipe & Tube

Phipps Bend Industrial Park<br /> 402 Phipps Bend Road
TN 37873 Surgoinsville

Tel: +1 423 817 2440

Fax: +1 423 212 0131

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Maillefer North America

Wire & Cable

#1 Extrusion Drive
CT 06379 Pawcatuck,

Tel: +1 920-215-6628

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Maillefer Services

Wire & Cable
services.finland@maillefer.net
+358 40 773 0339
Office hours 08:00-16.30

Pipe & Tube
services.switzerland@maillefer.net
+41 21 694 4100
Office hours 08:00-17.00

Do you have technical or material needs where Maillefer specialists can provide you with quick expertise and rapid support?

Support Services

Do you want a Maillefer specialist to rapidly back you up with your problems?

You can request a Maillefer specialist to provide service remotely for trouble shooting and problem solving

  • Saves your money and time through an easy contact channel
  • Solves your problems fast and accurately with our global competence base
  • Saves traveling time and cost providing faster and cheaper service than sending engineer to the site.

What you get

We support you in production availability

  • Early problem recognition for fast fault elimination
  • Use of an expert for shorter testing time
  • Faster service for less production down-time

Support can be provided by e-mail, phone or remote connection. Priority is given to customers with a Service Level Agreement.

How quickly can you get the right replacement part?

You want to get your line quickly up and running.  Our worldwide spare parts service allows you to get the right part at the right time. 

  • The most direct and cost effective way of returning to full operation
  • Access to genuine and high precision parts from the original supplier
  • Professional expertise from qualified staff.

What you get

An identification of the exact part needed and the confidence that your order is being processed as quickly as possible.

  • Effective logistics network to secure reliable spare parts delivery throughout the world
  • Fully integrated ERP system and standarized processes to fulfill agreed expectations
  • Flexibility in delivery according to predefined requirements.

We are committed to providing you with the best genuine spare parts and consumables. They are manufactured according to original Maillefer drawings, tested and checked with high quality criteria. We deliver them to you worldwide from our two main logistics centers in Switzerland and Finland, where we have stocked more than 30,000 different parts. We have also established remote emergency stock facilities in China, India, USA and Russia for our local customers, thus ensuring optimal delivery times. Only genuine Maillefer parts can guarantee the compatibility with your equipment and an optimum operation of your production line.

Services Request

Do you need a Maillefer specialist on site?

You can request a Maillefer specialist to visit on site for trouble shooting and problem solving.

  • Have a specialist by your site
  • Shorten the time taken to solve your trouble and problems

What you get

A specialist who helps fix your problem.

  • Early problem recognition for fast fault elimination
  • Use of an expert for shorter testing time
  • Faster service to get your line up and running.

Support is given with an on-site visit. Priority is given to customers with a Service Level Agreement.

Do you need immediate help or assistance?

Get your request handled by a competent specialist.

  • Available to you 24/7, whenever you need assistance, day or night
  • A knowledgeable person to respond and begin processing your request
  • The assurance that a specialist will call back at a scheduled time.

What you get

A quick recommendation of how to solve your problem.

  • Requests are acknowledged and registered through the 24/7 Help Request service
  • You are provided with an identification number for follow-up
  • Requests are analyzed and proposals made.

Service instructions are transmitted. Service Support Desk including remote connection or on-site Technical Visit is agreed upon separately.

Services Request

The Service Challenge

Through the 24/7 Help Request, Service Support Desk, Spare Parts delivery and on-site Technical Visits, our broad range of services ensures that your production line achieves the expected performance levels.

Services Request 

Service process

Meet us at Wire Düsseldorf in Düsseldorf, Germany on 20 - 24 June, 2022!

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From our blog Visit Blog

State-of-the-Art New Reeler KWS 1450 for Pipe & Tube

20.5.2022

The KWS 1450 is a single reeler designed to wind flexible microduct pipe. When coupled to an accumulator, the manual transfers from a full bobbin to an empty one allow the line to continue at full production speed without any interruption. Read more

State-of-the-Art New Reeler KWS 1450 for Pipe & Tube

LV Cable Extrusion Value

29.4.2022

There are several value drivers that concern the solutions we provide. In the area of extrusion, we cite the capacity and quality of the final product. Equally important is reduced production costs. Read more

LV Cable Extrusion Value

Your Choice of Pipe Cutters

19.4.2022

There is a cutter for each Pipe &amp; Tube application that Maillefer delivers. Cutting design, safe access, and ergonomic handling all play their roles in ensuring the quality of finished product. Maillefer proposes a choice of different of cutters best suited for the job. Read more

Your Choice of Pipe Cutters

More on Staying in the Game with a Value Package

14.4.2022

What opportunities lie ahead for single layer PEX or multi-layer composite pipes? Within our portfolio of extrusion lines, we include a series of improvements introduced throughout a long history of supplying customers. What were first special options have become standard on newer lines. Read more

More on Staying in the Game with a Value Package

Stay in the Game with Lump and Hole Detection

11.4.2022

What opportunities lie ahead for single layer PEX or multi-layer composite pipes? Within our portfolio of extrusion lines, we include a series of improvements introduced throughout a long history of supplying customers. What were first special options have become standard on newer lines. Read more

Stay in the Game with Lump and Hole Detection

Stop by our booth

31.3.2022

Stop by and meet with Maillefer at any of the industry events during 2022. We invite you to arrange your meeting with us before the show takes place. Read more

Stop by our booth

RVPP on Catenary Lines - Great success at Fulgor

30.3.2022

After the excellent results achieved with Round Value Package Premium (RVPP/MRC) installed on multiple vertical lines, it was time to offer this technology for catenary lines. A new state of the art high-performance CCV line installed at Fulgor SA, part of Hellenic Cables, provided an ideal start for this technological first. Read more

RVPP on Catenary Lines - Great success at Fulgor

Stay in the Game with Enhanced Calibration

14.3.2022

What opportunities lie ahead for single layer PEX or multi-layer composite pipes? Within our portfolio of extrusion lines, we include a series of improvements introduced throughout a long history of supplying customers. What were first special options have become standard on newer lines. Read more

Stay in the Game with Enhanced Calibration

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