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Support Services

Nearest Maillefer contacts for USA

KN Manufacturing Solutions LLC

Fiber Optic

5464 Woodrun Ct
GA 30517 Braselton

Tel: +1 678 828 9868

Cell: +1 404 202 9655

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Maillefer North America

Pipe & Tube

Phipps Bend Industrial Park<br /> 402 Phipps Bend Road
TN 37873 Surgoinsville

Tel: +1 423 817 2440

Fax: +1 423 212 0131

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Maillefer North America

Wire & Cable

#1 Extrusion Drive
CT 06379 Pawcatuck,

Tel: +1 920-215-6628

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Maillefer Services

Wire & Cable
services.finland@maillefer.net
+358 40 773 0339
Office hours 08:00-16.30

Pipe & Tube
services.switzerland@maillefer.net
+41 21 694 4100
Office hours 08:00-17.00

Do you have technical or material needs where Maillefer specialists can provide you with quick expertise and rapid support?

Support Services

Do you want a Maillefer specialist to rapidly back you up with your problems?

You can request a Maillefer specialist to provide service remotely for trouble shooting and problem solving

  • Saves your money and time through an easy contact channel
  • Solves your problems fast and accurately with our global competence base
  • Saves traveling time and cost providing faster and cheaper service than sending engineer to the site.

What you get

We support you in production availability

  • Early problem recognition for fast fault elimination
  • Use of an expert for shorter testing time
  • Faster service for less production down-time

Support can be provided by e-mail, phone or remote connection. Priority is given to customers with a Service Level Agreement.

How quickly can you get the right replacement part?

You want to get your line quickly up and running.  Our worldwide spare parts service allows you to get the right part at the right time. 

  • The most direct and cost effective way of returning to full operation
  • Access to genuine and high precision parts from the original supplier
  • Professional expertise from qualified staff.

What you get

An identification of the exact part needed and the confidence that your order is being processed as quickly as possible.

  • Effective logistics network to secure reliable spare parts delivery throughout the world
  • Fully integrated ERP system and standarized processes to fulfill agreed expectations
  • Flexibility in delivery according to predefined requirements.

We are committed to providing you with the best genuine spare parts and consumables. They are manufactured according to original Maillefer drawings, tested and checked with high quality criteria. We deliver them to you worldwide from our two main logistics centers in Switzerland and Finland, where we have stocked more than 30,000 different parts. We have also established remote emergency stock facilities in China, India, USA and Russia for our local customers, thus ensuring optimal delivery times. Only genuine Maillefer parts can guarantee the compatibility with your equipment and an optimum operation of your production line.

Services Request

Do you need a Maillefer specialist on site?

You can request a Maillefer specialist to visit on site for trouble shooting and problem solving.

  • Have a specialist by your site
  • Shorten the time taken to solve your trouble and problems

What you get

A specialist who helps fix your problem.

  • Early problem recognition for fast fault elimination
  • Use of an expert for shorter testing time
  • Faster service to get your line up and running.

Support is given with an on-site visit. Priority is given to customers with a Service Level Agreement.

Do you need immediate help or assistance?

Get your request handled by a competent specialist.

  • Available to you 24/7, whenever you need assistance, day or night
  • A knowledgeable person to respond and begin processing your request
  • The assurance that a specialist will call back at a scheduled time.

What you get

A quick recommendation of how to solve your problem.

  • Requests are acknowledged and registered through the 24/7 Help Request service
  • You are provided with an identification number for follow-up
  • Requests are analyzed and proposals made.

Service instructions are transmitted. Service Support Desk including remote connection or on-site Technical Visit is agreed upon separately.

Services Request

The Service Challenge

Through the 24/7 Help Request, Service Support Desk, Spare Parts delivery and on-site Technical Visits, our broad range of services ensures that your production line achieves the expected performance levels.

Services Request 

Service process

Meet us at Interwire in Atlanta, USA on 09 - 11 May, 2023!

From our blog Visit Blog

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Changing Tides for Heating & Plumbing Pipe

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World events increase demand for multi-layer pipe around the globe. Maillefer provides you with the experience, the right resources, and the support to realize manufacturing excellence. Read more

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Stop by Our Booth 2023

11.1.2023

Stop by and meet with Maillefer at any of the industry events during 2023. We invite you to arrange your meeting with us before the show takes place. Read more

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State-of-the-Art Multi-layer for Heating & Plumbing

14.12.2022

The new generation multi-layer crosshead for co-extruding today’s EVOH, PE-RT and PEX materials has arrived. Its nested distributor design results in perfect layer concentricity. Read more

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State-of-the-Art Take-up & Pay-off

7.12.2022

Check out this new addition to our existing floor traversing take-up and pay-off family. It answers the demand for heavy cable carrying capacity of up to 100 tons. Read more

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State-of-the-Art Crosshead for Rubber

1.12.2022

Here is a perfect solution for dual-layer extrusion of rubber cables. Aim for higher speeds while avoiding premature crosslinking thanks to the DHC crosshead. Read more

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Achieving Excellence at Nexans’ Submarine Cable Plant

23.11.2022

Nexans’ high-voltage cable plant underwent a significant expansion to become the first plant in the USA producing for offshore wind farms. Cable roundness goes a long way to help achieve excellence. Read more

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Keep it Running

16.11.2022

There are several thousand of Maillefer extrusion lines and components currently producing for a large range of applications. Some may be yours. Turn to us to help keep them running at optimum levels. Read more

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