Support Services

Service Support Desk Show Hide

Do you want a Maillefer specialist to rapidly back you up with your problems?

You can request a Maillefer specialist to provide service remotely for trouble shooting and problem solving

Saves your money and time through an easy contact channel
Solves your problems fast and accurately with our global competence base
Saves traveling time and cost providing faster and cheaper service than sending engineer to the site.

What you get

We support you in production availability

Early problem recognition for fast fault elimination
Use of an expert for shorter testing time
Faster service for less production down-time

Support can be provided by e-mail, phone or remote connection. Priority is given to customers with a Service Level Agreement.

Spare Parts Show Hide

How quickly can you get the right replacement part?

You want to get your line quickly up and running. Our worldwide spare parts service allows you to get the right part at the right time.

The most direct and cost effective way of returning to full operation
Access to genuine and high precision parts from the original supplier
Professional expertise from qualified staff.

What you get

An identification of the exact part needed and the confidence that your order is being processed as quickly as possible.

Effective logistics network to secure reliable spare parts delivery throughout the world
Fully integrated ERP system and standarized processes to fulfill agreed expectations
Flexibility in delivery according to predefined requirements.

We are committed to providing you with the best genuine spare parts and consumables. They are manufactured according to original Maillefer drawings, tested and checked with high quality criteria. We deliver them to you worldwide from our two main logistics centers in Switzerland and Finland, where we have stocked more than 30,000 different parts. We have also established remote emergency stock facilities in China, India, USA and Russia for our local customers, thus ensuring optimal delivery times. Only genuine Maillefer parts can guarantee the compatibility with your equipment and an optimum operation of your production line.

Services Request

Technical Visits Show Hide

Do you need a Maillefer specialist on site?

You can request a Maillefer specialist to visit on site for trouble shooting and problem solving.

Have a specialist by your site
Shorten the time taken to solve your trouble and problems

What you get

A specialist who helps fix your problem.

Early problem recognition for fast fault elimination
Use of an expert for shorter testing time
Faster service to get your line up and running.

Support is given with an on-site visit. Priority is given to customers with a Service Level Agreement.

24/7 Help Request Show Hide

Do you need immediate help or assistance?

Get your request handled by a competent specialist.

Available to you 24/7, whenever you need assistance, day or night
A knowledgeable person to respond and begin processing your request
The assurance that a specialist will call back at a scheduled time.

What you get

A quick recommendation of how to solve your problem.

Requests are acknowledged and registered through the 24/7 Help Request service
You are provided with an identification number for follow-up
Requests are analyzed and proposals made.

Service instructions are transmitted. Service Support Desk including remote connection or on-site Technical Visit is agreed upon separately.

Services Request

From our blog Visit blog

World-class Expectations

19.6.2019

Legend Valve & Fitting, Inc. has been in the business of providing plumbing and hydronic systems for over 30 years. The bulk of their business came from sales of copper & brass components and systems. That’s until Legend decided to explore the potential for PEX and PERT products nearly ten years ago. “And what a great decision that was,” sums up Mike Boehk, General Manager of American Legend Manufacturing, based in Michigan, USA. Read more

//Extend - New Pipe Solutions

5.6.2019

The TOA 32 detector helps identify die drool deposits inside the tube so you act on them before your customers do. Read more

Boost Your Line Supervision with the New Maillefer PSU6.1

23.5.2019

Maillefer is launching the latest Process Supervision Unit, PSU6.1 (64bit), allowing better process control and data evaluation tools for your production and maintenance needs. Read more

Boost Your Line Supervision with the New Maillefer PSU6.1

Wire Russia Calling

21.5.2019

Maillefer will be presenting latest innovations and know-how in wire and cable production technology at Wire Russia in Moscow on June 18-20. Come and see us at FO/B41 Read more

Maillefer at Interwire 2019

9.5.2019

The Maillefer Smart Factory experience is taken to a totally new level with the latest Virtual Reality technology allowing a sense of genuine interaction not seen before! Read more

Improving Present Performance of the EKP50 Take-ups

8.5.2019

EKP50 Dual Take-ups were introduced to the market more than 30 years ago and since then more than 650 units have been delivered worldwide. Read more

Improving Present Performance of the EKP50 Take-ups

Processability with Maillefer Piloting

26.4.2019

Do you need both time and a place to study a polymer's processability? Or maybe run bleed tests, or try another extrusion screw in a different size machine? Read more

Maillefer together with Davis-Standard at Booth 823 at Interwire 2019

11.4.2019

The House of Experts showcases the latest innovations and know-how in wire and cable production technology, piloting and optimization in one booth. The unique virtual reality application connects the digital and physical production worlds and invites you to join! Read more

Maillefer together with Davis-Standard at Booth 823 at Interwire 2019

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