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Support Services

Nearest Maillefer contacts for USA

KN Manufacturing Solutions LLC

Fiber Optic

5464 Woodrun Ct
GA 30517 Braselton

Tel: +1 678 828 9868

Cell: +1 404 202 9655

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Maillefer North America

Pipe & Tube

Phipps Bend Industrial Park<br /> 402 Phipps Bend Road
TN 37873 Surgoinsville

Tel: +1 423 817 2440

Fax: +1 423 212 0131

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Maillefer North America

Wire & Cable

#1 Extrusion Drive
CT 06379 Pawcatuck,

Tel: +1 920-215-6628

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Do you have technical or material needs where Maillefer specialists can provide you with quick expertise and rapid support?

Support Services

Do you want a Maillefer specialist to rapidly back you up with your problems?

You can request a Maillefer specialist to provide service remotely for trouble shooting and problem solving

  • Saves your money and time through an easy contact channel
  • Solves your problems fast and accurately with our global competence base
  • Saves traveling time and cost providing faster and cheaper service than sending engineer to the site.

What you get

We support you in production availability

  • Early problem recognition for fast fault elimination
  • Use of an expert for shorter testing time
  • Faster service for less production down-time

Support can be provided by e-mail, phone or remote connection. Priority is given to customers with a Service Level Agreement.

How quickly can you get the right replacement part?

You want to get your line quickly up and running.  Our worldwide spare parts service allows you to get the right part at the right time. 

  • The most direct and cost effective way of returning to full operation
  • Access to genuine and high precision parts from the original supplier
  • Professional expertise from qualified staff.

What you get

An identification of the exact part needed and the confidence that your order is being processed as quickly as possible.

  • Effective logistics network to secure reliable spare parts delivery throughout the world
  • Fully integrated ERP system and standarized processes to fulfill agreed expectations
  • Flexibility in delivery according to predefined requirements.

We are committed to providing you with the best genuine spare parts and consumables. They are manufactured according to original Maillefer drawings, tested and checked with high quality criteria. We deliver them to you worldwide from our two main logistics centers in Switzerland and Finland, where we have stocked more than 30,000 different parts. We have also established remote emergency stock facilities in China, India, USA and Russia for our local customers, thus ensuring optimal delivery times. Only genuine Maillefer parts can guarantee the compatibility with your equipment and an optimum operation of your production line.

Services Request

Do you need a Maillefer specialist on site?

You can request a Maillefer specialist to visit on site for trouble shooting and problem solving.

  • Have a specialist by your site
  • Shorten the time taken to solve your trouble and problems

What you get

A specialist who helps fix your problem.

  • Early problem recognition for fast fault elimination
  • Use of an expert for shorter testing time
  • Faster service to get your line up and running.

Support is given with an on-site visit. Priority is given to customers with a Service Level Agreement.

Do you need immediate help or assistance?

Get your request handled by a competent specialist.

  • Available to you 24/7, whenever you need assistance, day or night
  • A knowledgeable person to respond and begin processing your request
  • The assurance that a specialist will call back at a scheduled time.

What you get

A quick recommendation of how to solve your problem.

  • Requests are acknowledged and registered through the 24/7 Help Request service
  • You are provided with an identification number for follow-up
  • Requests are analyzed and proposals made.

Service instructions are transmitted. Service Support Desk including remote connection or on-site Technical Visit is agreed upon separately.

Services Request

The Service Challenge

Through the 24/7 Help Request, Service Support Desk, Spare Parts delivery and on-site Technical Visits, our broad range of services ensures that your production line achieves the expected performance levels.

Services Request 

Service process

Meet us at Chinaplas in on 03 - 07 August, 2020!

Wire & Tube China

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IWCS

Wire India

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Wire Düsseldorf

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From our blog Visit Blog

Stop by our booth

8.4.2020

Stop by at a Maillefer booth at any of the industry events during 2020. Read more

Stop by our booth

COVID-19 - Stay Safe and Keep Healthy

2.4.2020

The global crisis has temporarily changed Maillefer’s way of serving W&C & P&T manufacturers. We adapt daily according to the situation as it develops. Read more

COVID-19 - Stay Safe and Keep Healthy

Monitoring Towards Excellence

25.3.2020

In the context of Industry 4.0, Maillefer introduces Smart Monitoring as a novel and intuitive approach into the wire, cable, pipe and tube manufacturing environments. Read more

Monitoring Towards Excellence

Increase Engineering Support for Your Future Plant Project

19.3.2020

Construction of new facilities or important expansions of existing ones all begin with a promising idea. Are you ready to face the project challenges and the unexpected? Read more

Increase Engineering Support for Your Future Plant Project

COVID-19 - A Challenge to Overcome

18.3.2020

The evolving global health crisis, which we all face, is temporarily causing Maillefer to adapt its operations, sales and service response teams. Read more

COVID-19 - A Challenge to Overcome

Castello Increases Flexibility to Deliver through Smart Monitoring

4.3.2020

Castello relies on an advanced and controlled process to produce tubes with high quality. The recently installed Smart Monitoring from Maillefer provides the Italian company with necessary oversight for quality Read more

Castello Increases Flexibility to Deliver through Smart Monitoring

Multipurpose Lines Help Lead the Way for PP Cable

28.2.2020

One of the new trends in power cable manufacturing is the rise of PP (polypropylene) based thermoplastic materials for the medium voltage application. Currently, these cables are predominantly XLPE and rubber, but now advances in material development make it possible to also consider thermoplastics. Read more

Multipurpose Lines Help Lead the Way for PP Cable

Run Times Reach New Heights

26.2.2020

The performance of extruded high voltage XLPE insulated cables is improvable by reducing the degassing burden and realizing longer extrusion run times. Development towards those goals was rendered possible after years of close technical collaboration with material suppliers and cable manufacturers. Read more

Run Times Reach New Heights

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