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Support Services

Nearest Maillefer contacts for USA

Maillefer North America

Pipe & Tube

#1 Extrusion Drive<br />
CT 06379 Pawcatuck

Tel: +1 860 625 48 45

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Maillefer North America

Wire & Cable

#1 Extrusion Drive
CT 06379 Pawcatuck,

Tel: +1 920-215-6628

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KN Manufacturing Solutions LLC

Fiber Optic

325 Kentucky Court
GA 30548 Hoschton

Tel: +1 404 202 9655

Cell: +1 404 202 9655

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Amaral Automation Associates

Wire & Cable

1697 Warwick Ave, Suite D
RI 02889 Warwick

Tel: +1 401 405 0755

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Repco Industries LLC

Wire & Cable

13299 W. Essex Ln.
Illinois 60142 Huntley

Tel: +1 847 802 4315

Cell: +1 847 274 9218

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Southern Industrial Equipment

Wire & Cable

2708 Cambridge Way
TX 75092 Sherman

Tel: +1 281 844 4260

Fax: +1 903 813 0285

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Maillefer Services

Wire & Cable
[email protected]
+358 40 773 0339
Office hours 08:00-16.30

Pipe & Tube
[email protected]
+41 21 694 4100
Office hours 08:00-17.00

Do you have technical or material needs where Maillefer specialists can provide you with quick expertise and rapid support?

Support Services

Do you need immediate help or assistance?

Get your request handled by a competent specialist.

  • A knowledgeable person to respond and begin processing your request
  • The assurance that a specialist will call back at a scheduled time.

What you get

A quick recommendation of how to solve your problem.

  • You are provided with an identification number for follow-up
  • Requests are analyzed and proposals made.

Service instructions are transmitted. Service Support Desk including remote connection or on-site Technical Visit is agreed upon separately.

Services Request

How quickly can you get the right replacement part?

You want to get your line quickly up and running.  Our worldwide spare parts service allows you to get the right part at the right time. 

  • The most direct and cost effective way of returning to full operation
  • Access to genuine and high precision parts from the original supplier
  • Professional expertise from qualified staff.

What you get

An identification of the exact part needed and the confidence that your order is being processed as quickly as possible.

  • Effective logistics network to secure reliable spare parts delivery throughout the world
  • Fully integrated ERP system and standarized processes to fulfill agreed expectations
  • Flexibility in delivery according to predefined requirements.

We are committed to providing you with the best genuine spare parts and consumables. They are manufactured according to original Maillefer drawings, tested and checked with high quality criteria. We deliver them to you worldwide from our two main logistics centers in Switzerland and Finland, where we have stocked more than 30,000 different parts. We have also established remote emergency stock facilities in China, India, USA and Russia for our local customers, thus ensuring optimal delivery times. Only genuine Maillefer parts can guarantee the compatibility with your equipment and an optimum operation of your production line.

Services Request

Do you need a Maillefer specialist on site?

You can request a Maillefer specialist to visit on site for trouble shooting and problem solving.

  • Have a specialist by your site
  • Shorten the time taken to solve your trouble and problems

What you get

A specialist who helps fix your problem.

  • Early problem recognition for fast fault elimination
  • Use of an expert for shorter testing time
  • Faster service to get your line up and running.

Support is given with an on-site visit. Priority is given to customers with a Service Level Agreement.

Do you want a Maillefer specialist to rapidly back you up with your problems?

You can request a Maillefer specialist to provide service remotely for trouble shooting and problem solving

  • Saves your money and time through an easy contact channel
  • Solves your problems fast and accurately with our global competence base
  • Saves traveling time and cost providing faster and cheaper service than sending engineer to the site.

What you get

We support you in production availability

  • Early problem recognition for fast fault elimination
  • Use of an expert for shorter testing time
  • Faster service for less production down-time

Support can be provided by e-mail, phone or remote connection. Priority is given to customers with a Service Level Agreement.

The Service Challenge

Through Help Request, Service Support Desk, Spare Parts delivery and on-site Technical Visits, our broad range of services ensures that your production line achieves the expected performance levels.

Services Request 

Service process

From our blog Visit Blog

EKPs Keep Reeling It In!

30.10.2025

The robust EKP take-ups keep improving over time. The new generation covers today’s broad range of wire &amp; cable applications. It’s a durable addition to any extrusion line, both new and existing. Read more

EKPs Keep Reeling It In!

Gaining Performance After Line Delivery

15.10.2025

This multi-layer PEX / PE-RT extrusion line maybe a bit past, yet it is performing even better than the day it was delivered. Thanks to the attentive services of our agent, Montenegro S.r.l. Read more

Gaining Performance After Line Delivery

Revealing What’s Unique Behind the Toppi Name

9.10.2025

Toppi is a family name as well as a brand of no-nonsense entrepreneurship which started over 70 years ago. The privately owned Finnish company, located in Espoo, specializes in producing high-quality plastic hoses, tubes, profiles and cables for industrial and consumer needs. Family members stay dedicated to every aspect of Toppi operations, including plans for growth. Read more

Revealing What’s Unique Behind the Toppi Name

Redefining Multi-layer Processing for Heating & Plumbing Pipe

3.10.2025

Redefine heating &amp; plumbing pipe extrusion with a complete system that boosts efficiency, precision, and scalability. The PXL multi-layer line is a step above the rest. Read more

Redefining Multi-layer Processing for Heating & Plumbing Pipe

More Medical from a Single Source

3.10.2025

Synergies and partnerships translate to more extrusion systems, and now include multi-lumen, TPE materials, and triple layer co-extrusion alongside our classic IV tube lines. Read more

More Medical from a Single Source

Open Systems

18.9.2025

Find information by relying on a solid data foundation. Smart factories and AI require good data. Its availability and accessibility through our extrusion lines is therefore essential. Read more

Open Systems

Unlock Peak Performance with Lifecycle Services

3.9.2025

With over 6000 lines installed worldwide, we have a vast history of working closely with cable and pipe manufacturers. That means something when considering services over a lifecycle. Read more

Unlock Peak Performance with Lifecycle Services

The Future of AI Autonomous Line Controls

20.8.2025

AI is here, more than ever before. The integration of Artificial Intelligence in the industrial environment, particularly in our extrusion lines is set to revolutionize end-product quality and manufacturing efficiency/output. Read more

The Future of AI Autonomous Line Controls

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